call centers contact centers call center management services contact center operations call center outsourcing services workforce management call center consulting inbound outbound off/on/nearshore call centers third-party verification call-handling catalogue order-taking credit card order-taking telephone answering service email management first-contact resolution customer relationship management crm outsourcing services customer management outsourcing back office processing business process outsourcing bpo business process consulting solutions a/r outsourcing collection agency collection services debt collection insurance subrogation b2b collection service consumer collection commercial collection government collection service third-party collections skip-tracers skip-tracing service skiptrace database skipnet revenue cycle management service inbound call center marketing outbound sales contact center up-selling cross-selling marketing-via-phone sales center management call center monitoring quality assurance debt collection software automated collection systems accounts receivable management contact center technology interactive voice response ivr automatic call distribution acd customer controlled routing ccr enterprise campaign management ecm predictive dialer customer client data control voip services ip communications teleservices agency provider customer interaction management cim computer telephony integration cti business intelligence bi call center agent performance analytics customer satisfaction surveys metrics customer loyalty retention programs

gc services is the largest privately-held outsourcing provider of call center management and collection agency services in north america. we offer turnkey solutions, which encompass contact center deployment, operation, staffing, and management services. our customer service centers are located offshore, near shore, onshore and throughout the united states. gc services provides a comprehensive set of business process outsourcing (bpo) solutions, including customer relationship management (crm) service, inbound/outbound call center and workforce management consulting, sales center management, (i.e., up-selling, cross-selling, customer loyalty and retention programs, marketing-via-phone), back office processing, revenue cycle and accounts receivable management (a/r) outsourcing, first-party/third-party collections, skip-tracing service (i.e., skip tracers and database-driven skiptrace software), as well as a full complement of contact center teleservices: customer care, third-party verification, call-handling, catalogue/credit card order-taking, telephone answering services, email management, first-contact resolution, interactive voice response (ivr), automatic call distribution (acd), customer controlled routing (ccr), enterprise campaign management (ecm), predictive dialer, voip services, ip communications, customer interaction management (cim), computer telephony integration (cti), customer satisfaction surveys/metrics, business intelligence (bi), client data control, call center agent performance analytics, and quality assurance monitoring.